Objective: To understand Individual Behavior and the determinants of behavior and its impact on Management and the management of strategic direction.

Outcomes: At the completion of this workshop, participants will have a sound understanding of different personality types and how to manage individuality in the workplace without chaos and conflict.

Objective: To understand how individuals make Decisions and what influences the decision making process; and to assist cohesion and ability of decision-making.

Outcomes: At the completion of this workshop, participants will understand decision making as a process and how to improve individual decision making ability.

Objective: To understand the benefits and effects of Job Satisfaction on Organisational Commitment; and to implement strategies, which encourage job satisfaction.

Outcomes: At the completion of this workshop, participants will understand how to identify, evaluate and increase job satisfaction.

Objective: To impart an understanding of how individuals are motivated and how to develop a culture that motivates individuals and improves organisational performance.

Outcomes: At the completion of this workshop, participants will have a thorough understanding of Motivation as a concept and as a strategy for improvement of individual performance.

Objective: To develop and implement Motivation concepts in an Organisational setting; and determine a process for evaluation.

Outcomes: At the completion of this workshop, participants will understand how to develop and to implement motivation strategies and to understand the concept of motivation as a key to performance.

Objective: To determine performance indicators within the context of the organization's strategic plan and to define evaluation of individual performance based on the attainment of agreed goals.

Outcomes: At the completion of this session, participants will have determined Key Performance Indicators required to attain organisational goals and understand the process of evaluation and review.

Objective: This interactive 'hands on' development program is directed at individuals currently in Management/Leadership positions or exhibiting Managerial/Leadership potential. The program is an intensive one-to-one Management development program designed to develop Managerial and Leadership abilities.

Outcomes: At the cessation of this program, participants will have a thorough understanding of their own behavior and its impact on others and the effect of their behavior on their personal achievements within the organisation.

Objective: To develop an understanding of the principles of Time Management.

Outcomes: At the completion of this program, participants will have an understanding of the principles of Time Management and developed strategies for implementation.

Objective: To understand group dynamics and strategies for the development of teams.

Outcomes: At the completion of this program, participants will understand the differences between individual and group behavior and how to manage competing and sometimes conflicting group roles for improved group performance.

Objective: To develop Communication strategies and the understanding of the Communication Process.

Outcomes: At the completion of this program, participants will understand the Communication process and have developed strategies to develop the Communication process in the organisation.

Objective: To develop Leadership and the understanding of Leadership concepts in an Organizational setting.

Outcomes: At the completion of this program, participants will understand fundamental Leadership principles and strategies for the development of leadership.

Objectives: To understand the effect of change and the complicated nature of Leadership in a changing environment.

Outcomes: At the cessation of this program, participants will understand the necessity for dynamic and flexible leadership in the present tumultuous environment and how to lead and manage change.

Objectives: To understand the impact of Power and Politics in organisations; and how to Manage in political environments.

Outcomes: At completion of this program, participants will understand the effect of political behavior on the organisation and have a sound understanding of Managing, and strategies for diffusing, political behavior.

Objectives: To develop an understanding of what creates conflict in organisations, how to diffuse conflict and establish win/win negotiation tactics.

Outcomes: At the completion of this program, participants will understand what creates conflict in the organisation; how to Manage conflict and how to develop strategies to overcome conflict.

Objective: To understand the dynamic interaction of structures and systems within the organisation and their impact on individual and group behavior.

Outcomes: At the completion of this program, participants will have an understanding of what drives changes to Organisational structure and the need for structural change as the work force changes.

Objective: To develop an understanding of what Culture is, what it does and how Culture is created and sustained.

Outcomes: At the completion of this program participants will have a sound knowledge of Organisational Culture, its influences and its impact on individuals.

Objective: To develop an Organisational Structure that best reflects and achieves the Organisations' objectives.

Outcomes: At the completion of this program, participants will have a thorough understanding of the organisational structure necessary to achieve organisational objectives.

Objective: To develop strategies and practices for effective Human Resources Management.

Outcomes: At the completion of this program, participants will have a sound knowledge of the selection, development and evaluation process necessary for effective Human Resource Management.

Objective: To develop strategies for Change and response to environmental forces imposing Change.

Outcomes: At the completion of this program, participants will have an understanding of key principles to best manage Change and understand the human response to Change.

Objective: To develop an understanding of Business Development and strategies for developing the business.

Outcomes: At the completion of this program, participants will have an understanding of business development and have devised strategies for the development of business.

Objective: To understand the basics of Marketing and how to develop Marketing strategies.

Outcomes: At the completion of this program, participants will have an understanding of the fundamentals of Marketing and have developed basic Marketing strategies for implementation.

Objective: To develop an understanding of 'The Learning Organisation' and the process for its introduction to an existing Organisation.

Outcomes: At the completion of this program, participants will have an understanding of 'The Learning Organisation' as a concept and as a process. Strategies for the introduction of the concept will have also been identified.

Objective: To develop an understanding of Business Planning and Strategy.

Outcomes: At the completion of this program, participants will have an understanding of Business Planning and Strategy; how to develop Strategic Business Plans and impart ownership of.

Objective: To develop an understanding of the Organization's Vision and Mission and how to develop Vision and Mission statements.

Outcomes: At the completion of this program, participants will have an understanding of Vision and Mission as a concept; and strategy for unity and direction.

Objective: To develop an understanding of the principles of quality and excellence.

Outcomes: At the completion of this program, participants will have an understanding of the principles of quality and excellence and have developed strategies for implementation in the workplace.

Objective: To introduce behavioral change that impacts immediately on morale and financial prosperity by focusing on improving customer service.

Outcomes: At the completion of this program, participants will have an understanding of the need for urgent change in the area of customer service and be able to link the development of service skills to personal development plans.